frequently asked questions

How do I select the right product?

Do you have a specific product in mind already? Or looking for ideas that would work for your brand/campaign or event? We can assist on both occasions.

With over 20,000 products in our range, we guarantee to find the perfect solution.

What is a virtual sample?

We offer free virtual samples to everyone on all our products. A virtual sample is a computer-generated image of your selected items superimposed with your logo or advertising message. Simply send us your logo and product name and we create a virtual sample from you.

Can I see a physical sample?

Yes. Samples are available at cost price plus freight.

Do you supply products that are not featured on the website?

Of course, We work with suppliers all over Australia and the Globe, our website is a snapshot of some of the innovative products we can offer or get custom made you.

How do I place an order?

Simply email or phone us. We will send you an Order Confirmation confirming all products & costs.

What is the minimum order quantity?

Minimum order quantities apply to all products both blank and customised merchandise. Occasionally we can supply under MOQ please note feel free to speak with our team to find out about what other options may be available.

How long will it take to get my order?

Standard production time from order and artwork approval is approximately 2-3 weeks.

For custom made product the production vary from 4-12 weeks.

If you require your order in a hurry will do our best to ensure the deadline is met, alternatively, we can suggest a product that can be turned around in a short timeframe.

What graphic file type should I send you?

EPS, Illustrator, Corel Draw or PDF in a ‘Vector’ format are ideal, with text converted to outline. Typically art files like jpeg, gif, tiff & word are not useable forms of art. Please ensure you advise us of any specific PMS colours.

What if I don't have artwork or a usable logo?

If appropriate artwork can’t be provided to specifications, we can assist with the creation and development of artwork to decorate your Products. We charge $50 to recreate your logo to an acceptable format, which will be passed on to you to keep for future use.

If you just require basic typesetting, we can do this free of charge.

What if I have a specific colour that needs to be printed?

We use PMS colour-matching unless otherwise stated.

For embroidery, we will select the embroidery thread colour which most closely matches your specified PMS colour. Be aware that all monitors are calibrated differently and the colour you see on the screen will vary from monitor to monitor, but it’s a good starting point to work with.

Where do I send my art?

Please send your artwork directly to email

Do you keep my artwork on file?

Yes. We keep your electronic artwork on file in order for easy reference for a repeat order, or for a new order of a different product.

What are the different decoration techniques?

Not sure about how to brand your items? We offer: Embroidery, screen print, rotary screen print, plastisol transfer print, digital transfer print, pad print, embossing, foil print, engraving, labels, and badges.

Do I get an artwork proof prior to the production of my order?

Once your order is confirmed, your Expert will prepare a proof of your artwork, This will outline the size, print area, decoration colours & position. It is you’re your responsibility to confirm all details are correct. Once approved, this artwork will be used for final printing/ decorating.

Do your prices include freight?

Freight is additional (at cost) or by the nominated carrier. If you require us to split to multiple locations there will be an additional handling fee.